- No centralized system for service management
- Manual job assignments caused delays
- Difficulty in tracking installations
- Reactive maintenance scheduling
Case Study for
Smou Lifts Trading LLC
Project Type
ERP Implementation for Field Service Management
Project Industry
Elevator & Lifting Solutions
Challenges
Our Process
Implemented Odoo ERP’s service module with real-time job tracking and IoT-enabled predictive maintenance. Optimized technician routing and introduced a customer service portal for transparency.
Technologies
We
Use
Odoo
JavaScript
PostgreSQL
Python
Conclusion
The new system allowed Smou Lifts to schedule, assign, and track jobs in real time, reducing downtime for customers. Predictive maintenance reduced the risk of sudden equipment failures. Field technicians operated more efficiently with optimized routing. Clients experienced faster responses and more transparency through the customer portal. Service quality improved across every touchpoint of the business.
