Maqsam is a cloud-based contact center platform built to support customer-facing teams. It combines voice, CRM integration, and smart automation tools to simplify business communication. Whether managing inbound support or outbound sales, Maqsam helps businesses handle calls, monitor performance, and maintain consistent customer service—all from a single dashboard.
What is Maqsam
What does Maqsam do?
Simplifies Communication and Improves Team Efficiency.
Maqsam is designed for businesses that need reliable and scalable customer interaction tools. It supports day-to-day operations by:
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Smart Call Routing: Direct calls to the right agent based on availability, expertise, or department.
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CRM Integration: Connect with platforms like Salesforce and HubSpot to access customer details and history.
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Live Dashboards: Monitor ongoing calls, agent activity, and key performance indicators in real time.
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AI Features: Use call transcripts, keyword filtering, and summaries to quickly review conversations without replaying them.
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Benefits
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Better Customer Experience: Deliver faster responses and more personalized service.
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Lower Costs: Reduce the need for expensive hardware and minimize manual processes.
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Easy to Scale: Add new users, locations, or features as your business grows.
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Global Presence: Access local numbers in over 200 cities for localized customer outreach.
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Stronger Team Collaboration Internal call features and custom roles help teams stay aligned and secure.
Why
Choose Oakland as your Maqsam Partner
Onboarding Process
A smooth onboarding process.
Customized Setups
Custom setups that match your workflows.
24/7 Support
Local and remote support when you need it.
Consultancy
Ongoing consultation to improve efficiency.
