Customer Satisfaction Software

By Oakland

Smarter Feedback, Less Effort with Odoo

Customer satisfaction surveys are one of the most reliable ways to gather direct feedback and measure performance. With Odoo ERP, you empower your marketing and operations teams to conduct meaningful research — with minimal manual work.

Whether you're collecting feedback remotely or face-to-face, Odoo gives you flexible tools that simplify survey distribution and result tracking.

Key Capabilities:

  • Remote or In-Person Surveys – Share links or collect responses onsite.
  • Pause & Resume Options – Let customers complete surveys on their own time.
  • Fill on Behalf of Customer – Log feedback manually when needed.
  • Printable Surveys – Generate paper versions instantly.
  • Participation Tracking – Monitor who responded and analyze completion rates.

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Benefits

Instant Customer Feedback Collection
Smarter, Data-Driven Decisions
Integrated with Sales & CRM

Build Effective Surveys

  • Drag-and-Drop Survey Builder

    Create personalized surveys with a simple interface.

  • Multiple Question Types

    Choose from ratings, MCQs, text, or conditional logic.

  • Branded Templates

    Add your logo, colors, and branding for a professional look.

  • Multilingual Support

    Reach global customers in their preferred language.

  • Mobile-Responsive Design

    Surveys look great and function on any device.

Collect Feedback Automatically

  • Trigger-Based Surveys

    Send surveys after purchases, support tickets, or deliveries.

  • Email & SMS Delivery

    Reach customers through their preferred communication channel.

  • Anonymous or Identified

    Collect responses openly or anonymously based on your goals.

  • Website Embeds

    Add surveys directly to product or service pages.

  • Time-Based Scheduling

    Automate recurring feedback requests (weekly, monthly, etc.)

Analyze and Act

  • Customizable Dashboards

    View real-time charts, metrics, and response summaries.

  • Satisfaction Scoring (NPS)

    Track loyalty using Net Promoter Score insights.

  • Exportable Reports

    Download detailed results for presentations or meetings.

  • Customer Tags & Segments

    Segment responses for targeted follow-ups.

  • Auto-Assign Actions

    Trigger internal tasks or tickets based on negative feedback.

Get a free demo session with our experts